Refund Policy

Refund Policy

Last Updated: February 27, 2026

Effective Date: February 27, 2026
Company Name: GoWap (A Product of GoUp)
Website: https://gowap.in
Contact Email: info@gowap.in

1. OVERVIEW

This Refund Policy applies to subscriptions and purchases made for GoWap (A Product of GoUp). By subscribing to any paid plan on our platform, you agree to the terms outlined in this Refund Policy.

2. NATURE OF SERVICE

GoWap is a digital Software-as-a-Service (SaaS) platform that automates Meta Ads performance reporting and delivers these reports via the WhatsApp Cloud API. Because GoWap is a purely digital service, no physical goods are shipped. Full access to the platform's features and reporting capabilities is granted immediately upon successful payment.

3. STANDARD NO-REFUND POLICY

Due to the immediate access and digital nature of our services, all subscription payments are strictly non-refundable once access to the paid tier has been granted.

We do not provide refunds or credits for the following scenarios:

  • Partial month usage or unused subscription time.
  • Failure to actively use the service after upgrading.
  • A change of mind or change in business direction.
  • Downgrading from a higher-tier plan to a lower-tier plan mid-cycle.
  • Client churn or reduction in your required reporting volume.

4. CANCELLATION POLICY

You maintain full control over your subscription and may cancel your active plan at any time through the GoWap billing dashboard.

Upon cancellation:

  • Your plan will remain fully active and functional until the end of your current paid billing cycle.
  • No further automatic charges will be applied to your payment method.
  • No prorated refunds will be issued for the remaining days in your billing cycle.

5. EXCEPTIONAL CIRCUMSTANCES

While our standard policy is non-refundable, we may consider issuing a refund strictly under the following exceptional circumstances:

  • You were charged incorrectly due to a verified billing error on our end.
  • A system glitch resulted in a duplicate transaction for the same billing period.
  • The platform was completely inaccessible for an extended period due to a verified technical failure caused exclusively by our infrastructure.

All refund requests for exceptional circumstances must be submitted to info@gowap.in within 7 days of the transaction date. Refund approvals are evaluated on a case-by-case basis and are granted at the sole discretion of GoWap (A Product of GoUp).

6. 7-DAY FREE TRIAL

GoWap offers a 7-day free trial to allow users to fully test the platform, connect their accounts, and experience the reporting format before making a financial commitment. Because users have the opportunity to evaluate the service completely risk-free for 7 days, no refunds apply once a deliberate upgrade to a paid plan is made.

7. PAYMENT DISPUTES & CHARGEBACKS

If you believe a transaction was unauthorized or incorrect, we strongly request that you contact our support team at info@gowap.in to resolve the issue directly before initiating a chargeback with your bank or credit card provider.

Initiating fraudulent or unwarranted chargebacks may result in the immediate and permanent suspension of your GoWap account and associated workspaces.

8. PAYMENT GATEWAY PROCESSING

Payments for GoWap are securely processed through third-party payment gateways (e.g., Razorpay, Stripe). If a refund is exceptionally approved by our team, the timeline for the funds to reflect in your account depends entirely on the processing policies of the respective payment provider and your financial institution (typically 5–10 business days).

9. CHANGES TO THIS POLICY

We reserve the right to modify or update this Refund Policy at any time to reflect changes in our business practices or service offerings. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of the GoWap platform following any changes constitutes your acceptance of the new policy.

10. CONTACT INFORMATION

If you have any questions or require assistance regarding your billing or this Refund Policy, please contact us at:

GoWap (A Product of GoUp)
Email: info@gowap.in
Website: https://gowap.in